How Do I… (FAQs)


… get a library card?
… manage my account online?
… download eBooks or eAudiobooks?
… pay a fine?
… replace a damaged item?
… access the library’s public computers and WiFi?
… volunteer?
… reserve a museum pass?
… donate to the library?

 

… Get a Library Card?

Come by the library with proof of address. This could be your driver’s license or ID, a piece of mail, etc. We’ll ask you to fill out a registration form, we’ll enter you into the computer, and then you’ll be all set! Children under 18 must have their parent or legal guardian with them. We do not issue cards to children under the age of 5.

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… Manage My Account Online?

You can use your library card to access your record, place holds, and renew items online. From our homepage, login to your account via the Check Your Account link on the right-hand side (or click here!). You will be prompted to enter your Library Card number (the number below the barcode on your card) and PIN. Had a PIN but forgot it? Contact the library and we can reset it for you.

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… Download eBooks or eAudiobooks?

If you’ve got a tablet, smartphone, or computer, you can access thousands of digital titles for free! Simply download the free Libby app from the App Store on your device, follow the prompts to select the Pleasant Valley Library in the Mid-Hudson Library System, and enter your library card number and PIN! Libby is your one-stop shop for all of the eBooks and eAudiobooks we have to offer! To get started you’ll need to have an email address and PIN on file in your library account. Please contact us so we can get you all set up!

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… Pay a Fine?

Any fines on your account can be paid online via credit card. You’ll just log into your account (see above), select the Fines tab, and follow the prompts the complete the transaction online. Fines can also be resolved at the library. We accept cash and check. Credit cards can be used for fines over $10. If you owe more than $20 to any one particular library, you may need to contact that library to resolve your fine with them. We’ll help you figure it out. If you owe more money than you are able to pay at once, just talk to us! We may be able to help you set up a payment plan to clear your record.

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… Replace a Damaged Item?

We get it, life happens. Kids, pets, water bottles, “The Great Power Washer Incident of 2017”… damage to library items can happen to anyone. We ask that you notify us as soon as the damage occurs- that way we can notate the item record. Depending on the item and the damage, we may ask that you purchase a new copy for us or pay the replacement item fee. We just ask that you talk to us (or the owning library) first, so we can assess the damage and choose the appropriate course of action.

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… Access Your Public Computers and WiFi?

Need to check your email, print a document, or access the internet for just a few minutes? We offer a 15-Minute Express Computer – no library card needed! Just ask at the Circ Desk before using the computer. Need a little more time? We offer six public computers that can be accessed with your good-standing library card. You’ll log into a computer, where you will be given a 1-hour block of time. Another 1-hour block of time can be given if no other patron is waiting.

The library also offers free WiFi. There is no password needed – just accept the User Policy on your device and you will be connected. If the User Policy does not automatically appear on your device, try opening a webpage.

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… Volunteer?

We are always looking for cheery, helpful people to join our squadron of volunteers! Our volunteers do everything from shelving books, pulling holds, sorting and hauling donations. We’d love to have you! Please download and fill out a Volunteer Application Form (or pick one up at the library) and return it to us! When we have a volunteer opportunity that matches your availability, we’ll give you a call!

We also accept Teen Volunteers during the summer only. Teens between 14 and 18 years old are invited to fill out our Teen Volunteer Application and submit it to us in May or June. Please click here to download this form, or ask for one at the library. *Teens must be able to commit to volunteering at least once a week for the majority of weeks during the summer.*

Please know that a submission of a volunteer application DOES NOT guarantee a volunteer opportunity.

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… Reserve a Museum Pass?

The library offers an array of different passes to local (and not so local!) museums! Please click here to view what passes we offer and their loan rules.

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We love donations! There are lots of different ways you can donate to us, and we appreciate them all.

Book and other material donations can be brought to the library at any time. During our operating hours, we ask that you bring them in the side door and down the five steps to the basement landing. This saves our volunteers a lot of work. If we are not open, donations can be left in the blue Book Donation Shed located under the fire escape steps off our parking lot. Tax receipt forms can be provided at the Circ desk- please ask for one.
(We ask that you NOT donate the following items: VHS cassette tapes, items in dirty/damaged condition, outdated textbooks, Readers Digest condensed novels.)

Would you prefer to make a monetary donation? We are looking to expand and are accepting donations towards our Building Fund. Checks made out to the Pleasant Valley Library can be dropped off or mailed to the library. Credit Card donations can be made online by clicking the link below. Donations of $50 or more can be commemorated with a book plaque inside a new book put into circulation at the library. We also offer Gift Planning, for community members who would like to ensure future donations for the library. You can choose to designate your donation for general purposes, or something more specific (children’s programs, technology, etc). There are a variety of ways to make a charitable planned gift. One of the simplest is through your will or living trust. You can also make the Library a beneficiary on your retirement plan. Please email our Director at PVFLibrary@gmail.com for more information.




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